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Enterprise course of outsourcing (BPO) and buyer relationship administration multinational Atento has been hit by a cyberattack, with the best affect seen in Brazil, its largest operation in Latin America.
The Madrid-headquartered agency knowledgeable its clients on Sunday (17) concerning the assault in opposition to its programs in Brazil, which brought about an interruption of service as the corporate sought to comprise and consider the extent of the menace, in keeping with native information web site Neofeed.
Atento’s observe to clients added that its safety workforce was working in the direction of containing it and making certain the safety of the affected environments earlier than bringing them again on-line as quickly as potential.
Contacted by ZDNet, the corporate was engaged on an official press assertion referring to the matter, which had not been printed on the time of writing.
Brazil is certainly one of Atento’s principal international markets. Greater than 45% of the corporate’s international workforce, which employs over 150,000 individuals, is concentrated within the Brazilian operation, which serves main telecommunications firms and banks reminiscent of Bradesco and Itaú.
The BPO agency is the newest of a string of firms working in Brazil which have suffered cyberattacks not too long ago. Final week, certainly one of Brazil’s largest insurance coverage teams, Porto Seguro, suffered a cyberattack that resulted in instability to its service channels and a few of its programs.
One other firm additionally focused by cybercriminals, CVC, one of many nation’s largest journey operators, was hit by a ransomware assault that introduced its operations to a standstill earlier this month.
Regardless of the rise in safety threats, 56% of the Brazilian firms at the moment make investments 10% or much less of their IT price range in cybersecurity, in keeping with a examine by consulting agency Marsh on behalf of Microsoft. The analysis famous that 52% of Brazilian organizations stated investments in safety had not modified because the begin of the pandemic.
By way of worker practices round safety, solely 23% of the Brazilian organizations that took half within the examine stated their workforce is utilizing company-provided gear to work. The examine famous this apply considerably elevated publicity to some sort of cyber incident, however distant entry safety is a precedence for under 12% of respondents and the second merchandise on the checklist for 7% of respondents.
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