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Thai Airways and a Chandigarh non-public ticket reserving agency have been directed by the Chandigarh Shopper Disputes Redressal Fee to pay Rs 17,000 after a vegetarian Panchkula resident was served a non-vegetarian meal. In accordance with Ashok Kumar Vig, he had booked an air flight ticket by the agency to journey from Delhi to Melbourne on September 21, 2018, which had a layover in Bangkok. He added that the ticket particularly talked about that he was to obtain a vegetarian meal however after having just a few bites, he realised that one thing was flawed and when he requested the battle workers, he was informed that the meals served was a non-veg meal. Vig mentioned that he was deeply damage due to his non secular sentiments after which filed a criticism on the Shopper Fee of Chandigarh in opposition to the airways.
Thai Airways Worldwide in its reply submitted that the complainant’s reserving included an possibility for an Asian Vegetarian Meal and as per the request made to the crew of airways, he was knowledgeable duly that the Hindu Meal was not a vegetarian meal. In accordance with the suggestions from the involved crew member, the complainant was not upset however slightly happy at being served the meal. It pleaded that there isn’t a deficiency in service or unfair commerce apply on its half and the airways prayed for the dismissal of the patron criticism.
The reserving agency Kanwal Journey in query replied to the criticism by submitting that they’d booked the ticket with an possibility for the vegetarian meal and weren’t at fault.
After the matter was heard, the Fee bench held that the airways admitted that the complainant had booked an Asian Vegetarian Meal as it’s evident from the boarding cross, nevertheless when the complainant was served this opted meal he informed that he needed a Hindu Vegetarian Meal, as an alternative of the Asian Vegetarian Meal. With this communication hole, the complainant was served the Hindu Non-Veg Meal.
In such forms of instances, there can’t be precise compensation however there was a gross deficiency on the a part of Reverse Events which incorporates the airways and ticket reserving agency, in serving the meal to the complainant.
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